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USE CASE · ILLUSTRATIVE EXAMPLE

Customer support with information and context

Handle service enquiries using approved documentation and escalation to the team.

Illustrative example of a possible implementation
Input
AI support
Human review

Hypothetical starting point

A service business receives recurring questions about opening hours, conditions and required documents. Staff search several sources before replying.

Proposed workflow

The assistant checks approved sources and prepares a response with references and the document date. Exceptions or insufficient information create a task for the team rather than an unsupported reply.

Human involvement

A person checks commercial conditions, exceptions and sensitive information, reviews replies before sending and updates source documentation.

Explore the next step.

Review a similar process Explore the service

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